Policies
📦 Shipping Policy
Processing Times
All items are made-to-order. Standard production time is 10 business days
Large team orders or custom design projects may require additional time.
Shipping Methods
We ship through USPS, UPS, or FedEx, depending on the most reliable and efficient option for your location.
Customers will receive a tracking number once the order has shipped.
Local Pickup (Optional Section)
Local pickup is available in Eureka, South Dakota. You’ll receive a message when your order is ready for collection.
Address Issues
Please double-check your shipping information at checkout. Germann’s Graphics is not responsible for lost packages due to incorrect addresses provided by the customer.
🔁 Returns Policy
Because most of our products are custom-made, we cannot accept returns for:
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Incorrect sizes ordered by the customer
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Custom names, numbers, or designs approved by the customer
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Team orders or bulk custom apparel
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DTF transfers after they have been printed
We will, however, fix any mistake that is ours.
Eligible Returns
We accept returns or replacements only if:
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The item arrives damaged
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The item is printed incorrectly
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You received the wrong order
Please notify us within 7 days of delivery with photos of the issue so we can assist you.
💸 Refund Policy
Refunds for Custom Items
Custom apparel, DTF prints, and personalized designs are non-refundable unless the issue is due to an error on our end.
Refunds for Non-Custom Items
If you offer non-custom products, list them here:
These may be eligible for refunds if returned unused and in new condition within 14 days.
Order Cancellations
Orders can be canceled within 24 hours of purchase as long as production has not started.
After that point, cancellation may not be possible.
Replacement Guarantee
If we made a mistake (wrong print, wrong size sent, misalignment, damaged product), we will:
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Replace the item at no cost, or
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Offer store credit
whichever you prefer.
Contact Us
If you have questions about your order or need help with an issue, please message us through our Contact Page or email us at: